SERVICE PORTAL
We are excited to share that CCS Southwest has officially joined AVI-SPL!
This is a positive step forward for our team and the customers we serve. By combining CCS Southwest’s regional expertise with AVI-SPL’s global resources, we are strengthening our ability to deliver innovative, high-impact collaboration solutions and services.
Going forward, you will have three convenient ways to submit service requests:
- AVI-SPL’s Service Portal
- Via email: avispl-support@avispl.com
- By phone: +1 866-588-6857, option 3
- 24/7 access to support
- Automatic case tracking, so you can monitor your request status at any time
- A streamlined experience for submitting and managing AV service needs
You will continue to enjoy
The same high-quality support for your AV systems
Continued assistance with installations and local service needs
Access to existing preventative maintenance contracts
How to Use the AVI-SPL Portal
Step 1 : Set Up Your Profile
- Click Here To Visit the Portal
- Click Log in, then select Register
- Enter your name, email, and phone number
- Click Sign Up
- Verify Your Email
- Set Your Password
Step 2: Submit a Help Desk Ticket
- Log In to the portal
- Click Get Help to open the support form
- Fill Out the Form
- Submit Your Case
- You will receive updates and can check status anytime
Note: You can submit a help desk ticket without logging in; however, you will need to log in to track your ticket status.
Need Help?
If you have questions about the new portal or need help submitting a case, AVI-SPL support teams are here to assist. Simply click the Get Help button on the top right section of the AVI-SPL Service Portal or dial +1 866-588-6857, option 3 to reach the Global Help Desk.
This transition marks an exciting new chapter in how you receive AV support and services. With expanded access to global resources and a streamlined service experience, you will continue to receive the same trusted support – now with even greater capabilities.
Thank you for your continued partnership.
We look forward to supporting your collaboration needs today and in the future.
